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Frameworx Process: Support Bill Payments & Receivables Management

Category: (3) eTOM Process Type

Process Identifier: 1.3.1.7

Original Process Identifier: 1.1.1.22.14

Maturity Level: 4

Description

Ensure that all information and systems are available so that the Bill Payments & Receivables Management processes can be completed without delay.

Extended Description

Not used for this process element.

Explanatory

The payment processes should be established before operation.

Mandatory

The purpose of the Support Bill Payments & Receivables Management processes is to make sure that there is capability (for example, established collection channels, information and systems) so that the Bill Payments & Receivables Management processes can operate effectively. Examples are collection channels capable of processing customer bill payments, information on payments done by customers, systems needed to process the payments and make the customer bill account balance. In addition these processes are responsible for establishing, managing and, if required, operating the various payment processes that the Service Provider chooses to establish.

Optional

These processes undertake trend analysis on customer billing debts, alerting when pre-determined thresholds are tended to be exceeded.

Interactions

Candidate Explanatory

The payment processes should be established before operation.

Candidate Mandatory

The purpose of the Support Bill Payments & Receivables Management processes is to make sure that there is capability (for example, established collection channels, information and systems) so that the Bill Payments & Receivables Management processes can operate effectively. Examples are collection channels capable of processing customer bill payments, information on payments done by customers, systems needed to process the payments and make the customer bill account balance. In addition these processes are responsible for establishing, managing and, if required, operating the various payment processes that the Service Provider chooses to establish.

Candidate Optional

These processes undertake trend analysis on customer billing debts, alerting when pre-determined thresholds are tended to be exceeded.

Candidate Interactions

Not used for this process element.

(3) eTOM Process Type Support Bill Payments & Receivables Management

Appears on these diagrams:

is a more detailed diagram for the

Frameworx Applications (Automated eTOM to TAM)

Issues

Frameworx Applications (Partial eTOM to TAM)


This was created from the Frameworx 16.0 Model


Created from the TM Forum Model Frameworx 16.0.0 on 6/13/2016 at 22:18