Category: (3) eTOM Process Type
Process Identifier: 1.3.1.7
Original Process Identifier: 1.1.1.22.14
Maturity Level: 4
Ensure that all information and systems are available so that the Bill Payments & Receivables Management processes can be completed without delay.
Not used for this process element.
The payment processes should be established before operation.
The purpose of the Support Bill Payments & Receivables Management processes is to make sure that there is capability (for example, established collection channels, information and systems) so that the Bill Payments & Receivables Management processes can operate effectively. Examples are collection channels capable of processing customer bill payments, information on payments done by customers, systems needed to process the payments and make the customer bill account balance. In addition these processes are responsible for establishing, managing and, if required, operating the various payment processes that the Service Provider chooses to establish.
These processes undertake trend analysis on customer billing debts, alerting when pre-determined thresholds are tended to be exceeded.
The payment processes should be established before operation.
The purpose of the Support Bill Payments & Receivables Management processes is to make sure that there is capability (for example, established collection channels, information and systems) so that the Bill Payments & Receivables Management processes can operate effectively. Examples are collection channels capable of processing customer bill payments, information on payments done by customers, systems needed to process the payments and make the customer bill account balance. In addition these processes are responsible for establishing, managing and, if required, operating the various payment processes that the Service Provider chooses to establish.
These processes undertake trend analysis on customer billing debts, alerting when pre-determined thresholds are tended to be exceeded.
Not used for this process element.
This was created from the Frameworx 16.0 Model