Category: (3) eTOM Process Type
Process Identifier: 1.3.1.6
Original Process Identifier: 1.1.1.22.13
Maturity Level: 4
Ensure that all information, materials, systems and resources are available so that the Bill Invoice Management processes can be completed without delay.
Not used for this process element.
The "Support Bill Invoicing Management"is responsible for the "lists of customers who are eligible for receiving bills in electronic format", not responsible for list of customers receiving bills, there is a difference.
The purpose of the Support Bill Invoice Management processes is to make sure that there is capability (for example, information, materials, systems and resources) so that the Bill Invoice Management processes can operate effectively. Where a commercial agreement has been established with a customer to present a billing invoice in a particular customer specific format, these processes are responsible for establishing and maintain the customer specific billing invoice formats, and any interaction with specific customers to modify the format, and design and development of the Service Provider’s invoicing process. These processes maintain lists of customers who are eligible for receiving bills in electronic format, and maintain the form of electronic format to be used on a customer basis.
Examples are information needed to generate invoices like taxes, charges, prices, etc., information needed to deliver bills to customers such as address formats and post/zip codes structures, systems needed to create bills, requests for provisioning of additional resources where it has been identified that current levels will impact on timely bill preparation.
The "Support Bill Invoicing Management"is responsible for the "lists of customers who are eligible for receiving bills in electronic format", not responsible for list of customers receiving bills, there is a difference.
The purpose of the Support Bill Invoice Management processes is to make sure that there is capability (for example, information, materials, systems and resources) so that the Bill Invoice Management processes can operate effectively. Where a commercial agreement has been established with a customer to present a billing invoice in a particular customer specific format, these processes are responsible for establishing and maintain the customer specific billing invoice formats, and any interaction with specific customers to modify the format, and design and development of the Service Provider’s invoicing process. These processes maintain lists of customers who are eligible for receiving bills in electronic format, and maintain the form of electronic format to be used on a customer basis.
Examples are information needed to generate invoices like taxes, charges, prices, etc., information needed to deliver bills to customers such as address formats and post/zip codes structures, systems needed to create bills, requests for provisioning of additional resources where it has been identified that current levels will impact on timely bill preparation.
Not used for this process element.
This was created from the Frameworx 16.0 Model