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Frameworx Process: Support Bill Invoice Management

Category: (3) eTOM Process Type

Process Identifier: 1.3.1.6

Original Process Identifier: 1.1.1.22.13

Maturity Level: 4

Description

Ensure that all information, materials, systems and resources are available so that the Bill Invoice Management processes can be completed without delay.

Extended Description

Not used for this process element.

Explanatory

The "Support Bill Invoicing Management"is responsible for the "lists of customers who are eligible for receiving bills in electronic format", not responsible for list of customers receiving bills, there is a difference.

Mandatory

The purpose of the Support Bill Invoice Management processes is to make sure that there is capability (for example, information, materials, systems and resources) so that the Bill Invoice Management processes can operate effectively. Where a commercial agreement has been established with a customer to present a billing invoice in a particular customer specific format, these processes are responsible for establishing and maintain the customer specific billing invoice formats, and any interaction with specific customers to modify the format, and design and development of the Service Provider’s invoicing process. These processes maintain lists of customers who are eligible for receiving bills in electronic format, and maintain the form of electronic format to be used on a customer basis.

Optional

Examples are information needed to generate invoices like taxes, charges, prices, etc., information needed to deliver bills to customers such as address formats and post/zip codes structures, systems needed to create bills, requests for provisioning of additional resources where it has been identified that current levels will impact on timely bill preparation.

Interactions

Candidate Explanatory

The "Support Bill Invoicing Management"is responsible for the "lists of customers who are eligible for receiving bills in electronic format", not responsible for list of customers receiving bills, there is a difference.

Candidate Mandatory

The purpose of the Support Bill Invoice Management processes is to make sure that there is capability (for example, information, materials, systems and resources) so that the Bill Invoice Management processes can operate effectively. Where a commercial agreement has been established with a customer to present a billing invoice in a particular customer specific format, these processes are responsible for establishing and maintain the customer specific billing invoice formats, and any interaction with specific customers to modify the format, and design and development of the Service Provider’s invoicing process. These processes maintain lists of customers who are eligible for receiving bills in electronic format, and maintain the form of electronic format to be used on a customer basis.

Candidate Optional

Examples are information needed to generate invoices like taxes, charges, prices, etc., information needed to deliver bills to customers such as address formats and post/zip codes structures, systems needed to create bills, requests for provisioning of additional resources where it has been identified that current levels will impact on timely bill preparation.

Candidate Interactions

Not used for this process element.

(3) eTOM Process Type Support Bill Invoice Management

Appears on these diagrams:

is a more detailed diagram for the

Issues


This was created from the Frameworx 16.0 Model


Created from the TM Forum Model Frameworx 16.0.0 on 6/13/2016 at 22:18