Category: (3) eTOM Process Type
Process Identifier: 1.3.1.8
Original Process Identifier: 1.1.1.22.15
Maturity Level: 4
Ensure that all information, systems and resources are available so that the Bill Inquiry Handling processes can be completed without delay.
The purpose of the Support Bill Inquiry Handling processes is to make sure that there is capability (for example, information, systems and resources) so that the Bill Inquiry Handling processes can operate effectively. Examples are information on how to respond to current billing issues being raised by customers, systems needed to create customer bill inquiry and complaint reports, requests for provisioning of additional resources where it has been identified that current levels will impact on timely billing complaint handling. These processes are responsible for managing billing policies associated with customer billing dispute settlements. These processes undertake trend analysis on billing queries and complaints.
Was 1.1.1.1.15
Reserved for future use.
Reserved for future use.
Examples are information on how to respond to current billing issues being raised by customers, systems needed to create customer bill inquiry and complaint reports, requests for provisioning of additional resources where it has been identified that current levels will impact on timely billing complaint handling.
The purpose of the Support Bill Inquiry Handling processes is to make sure that there is capability (for example, information, systems and resources) so that the Bill Inquiry Handling processes can operate effectively. These processes are responsible for managing billing policies associated with customer billing dispute settlements. These processes undertake trend analysis on billing queries and complaints.
Reserved for future use.
Reserved for future use.
This was created from the Frameworx 16.0 Model