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Frameworx Process: Support Bill Inquiry Handling

Category: (3) eTOM Process Type

Process Identifier: 1.3.1.8

Original Process Identifier: 1.1.1.22.15

Maturity Level: 4

Description

Ensure that all information, systems and resources are available so that the Bill Inquiry Handling processes can be completed without delay.

Extended Description

The purpose of the Support Bill Inquiry Handling processes is to make sure that there is capability (for example, information, systems and resources) so that the Bill Inquiry Handling processes can operate effectively. Examples are information on how to respond to current billing issues being raised by customers, systems needed to create customer bill inquiry and complaint reports, requests for provisioning of additional resources where it has been identified that current levels will impact on timely billing complaint handling. These processes are responsible for managing billing policies associated with customer billing dispute settlements. These processes undertake trend analysis on billing queries and complaints.

Explanatory

Was 1.1.1.1.15

Mandatory

Reserved for future use.

Optional

Reserved for future use.

Interactions

Candidate Explanatory

Examples are information on how to respond to current billing issues being raised by customers, systems needed to create customer bill inquiry and complaint reports, requests for provisioning of additional resources where it has been identified that current levels will impact on timely billing complaint handling.

Candidate Mandatory

The purpose of the Support Bill Inquiry Handling processes is to make sure that there is capability (for example, information, systems and resources) so that the Bill Inquiry Handling processes can operate effectively. These processes are responsible for managing billing policies associated with customer billing dispute settlements. These processes undertake trend analysis on billing queries and complaints.

Candidate Optional

Reserved for future use.

Candidate Interactions

Reserved for future use.

(3) eTOM Process Type Support Bill Inquiry Handling

Appears on these diagrams:

is a more detailed diagram for the

Issues


This was created from the Frameworx 16.0 Model


Created from the TM Forum Model Frameworx 16.0.0 on 6/13/2016 at 22:18