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Frameworx Process: Monitor Sales & Channel Best Practice

Category: (3) eTOM Process Type

Process Identifier: 1.1.5.1

Original Process Identifier: 1.2.1.6.1

Maturity Level: 4

Description

Ensure that the enterprise keeps abreast of sales and channel practices and capabilities in the wider environment.

Extended Description

The Monitor Sales & Channel Best Practice processes ensure that the enterprise keeps abreast of sales and channel practices and capabilities in the wider environment. These processes can involve externally provided research, as well as monitoring of various activities within the enterprise. These processes develop the requirements for the introduction of new sales approaches and sales channels, as well as provide requirements for enhancements to existing sales approaches and channels. This monitoring ensures that the enterprise can provide sales and channel capabilities as effectively as possible at all times. The monitoring captures issues such as compensation plans, product related sales training approaches and techniques, prospective customer identification methodologies, selling processes/methods and procedures for new products.

Explanatory

Reserved for future use.

Mandatory

Reserved for future use.

Optional

Reserved for future use.

Interactions

Candidate Explanatory

The Monitor Sales & Channel Best Practice processes ensure that the enterprise keeps abreast of sales and channel practices and capabilities in the wider environment. This monitoring ensures that the enterprise can provide sales and channel capabilities as effectively as possible at all times.

Candidate Mandatory

These processes develop the requirements for the introduction of new sales approaches and sales channels, as well as provide requirements for enhancements to existing sales approaches and channels.

Candidate Optional

These processes can involve externally provided research, as well as monitoring of various activities within the enterprise. The monitoring captures issues such as compensation plans, product related sales training approaches and techniques, prospective customer identification methodologies, selling processes/methods and procedures for new products.

Candidate Interactions

Reserved for future use.

(3) eTOM Process Type Monitor Sales & Channel Best Practice

Appears on these diagrams:

is a more detailed diagram for the

Issues

  • Business Process Framework 15.0 Modification
  • Business Process Framework 15.5 Modification
  • eHealth View

This was created from the Frameworx 16.0 Model


Created from the TM Forum Model Frameworx 16.0.0 on 6/13/2016 at 22:17