Frameworx Process: Product & Offer Capability Delivery

Category: (2) eTOM Process Type

Process Identifier: 1.2.2

Original Process Identifier: 1.2.1.3

Maturity Level: 4

Description

Manage the delivery and build of new or changed Product & Offer and delivery capabilities within an enterprise.

Extended Description

Based on the Product strategy for the enterprise, the Product & Offer Capability Delivery processes manage the delivery and build of new or changed Product offering and delivery capabilities within an enterprise. It also handles their requisite infrastructure, where the technologies, scope or type/depth of infrastructure is significantly different to that currently employed in the enterprise. e.g. introduction of Third-generation Mobile Telephony networks.

Explanatory

Reserved for future use.

Mandatory

Reserved for future use.

Optional

Reserved for future use.

Interactions

Candidate Explanatory

An example of and activity that would include these processes would be the introduction of Third-generation Mobile Telephony networks.

Candidate Mandatory

Based on the Product strategy for the enterprise, the Product & Offer Capability Delivery processes manage the delivery and build of new or changed Product offering and delivery capabilities within an enterprise. They also handle their requisite infrastructure, where the technologies, scope or type/depth of infrastructure is significantly different to that currently employed in the enterprise.

Candidate Optional

Reserved for future use.

Candidate Interactions

Reserved for future use.

(2) eTOM Process Type Product & Offer Capability Delivery

Appears on these diagrams:

• 1.2.2 Product & Offer Capability Delivery
• 2. Product Management Domain
• Business Process Framework Level 1 Overview - START HERE
• Business Process Framework Level 1 Overview - START HERE backup
• Business Process Framework Top level Domain Only

is a more detailed diagram for the

• 1.2.2 Product & Offer Capability Delivery

Issues

• Business Process Framework 15.0 Modification
• Business Process Framework 15.5 Modification
• Design Digital Services
• Does a site survey need to done? Assume commercial.
• Does the service needs be recommeded at the time of sale?
• eHealth View
• How am I taking this new service product to the market?
• Operate Digital Services
• What are the customer eligibility/qualification criteria? Could be different for premise or customer. Is driven by sales or resources.
• What is the premise serviceability need to be?
• What order volumes are expected (over time)?
• Will there be self-service ordering?

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