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Frameworx Process: Manage Service Development

Category: (3) eTOM Process Type

Process Identifier: 1.4.3.5

Original Process Identifier: 1.2.2.3.5

Maturity Level: 4

Description

Ensure the co-coordinated development in line with the approved business case of all required new or enhanced service classes/components for that business case across the enterprise

Extended Description

The Manage Service Development processes ensure the co-coordinated development in line with the approved business case of all required new or enhanced service classes/components for that business case across the enterprise. These processes ensure that all operational processes and procedures, IT systems changes, network changes, channel changes, operational procedures, testing tools and procedures, etc. required to support the new service class/component are identified and developed. These processes ensure that the necessary documentation and training packages are produced to support the operation of the new service class. These processes also ensure that the required service level agreements and operational level agreements to support the detailed service specifications are developed and agreed for each service class deployed, and that any party operational support has been identified and agreed. These processes have both program/project management aspects and technical/operational specification aspects, with the detailed management of individual service class deployment managed by the Manage Service Deployment processes. As well as developing new service classes these processes manage upgrades or enhancements to existing service classes, as the need to review operational and other support is also relevant for upgrading existing classes/components. Note that management of major new or enhanced infrastructure delivery to support service development is managed within the Service Capability Delivery process.

Explanatory

Reserved for future use.

Mandatory

Reserved for future use.

Optional

Reserved for future use.

Interactions

Candidate Explanatory

Reserved for future use.

Candidate Mandatory

Reserved for future use.

Candidate Optional

Reserved for future use.

Candidate Interactions

Reserved for future use.

(3) eTOM Process Type Manage Service Development

Appears on these diagrams:

is a more detailed diagram for the

Frameworx Applications (Automated eTOM to TAM)

Issues

  • Business Process Framework 15.0 Modification
  • Business Process Framework 15.5 Modification
  • eHealth View

This was created from the Frameworx 16.0 Model


Created from the TM Forum Model Frameworx 16.0.0 on 6/13/2016 at 22:17