Frameworx Home

Application Framework (TAM)

Business Process Framework (eTOM)

Business Process Framework Flows

Information Framework (SID)

Business Metrics High Level

All Diagrams

Frameworx Processes

Frameworx Applications

Information Framework ABEs

Frameworx Metrics

Views

Frameworx Process: Gather & Analyze Service Information

Category: (3) eTOM Process Type

Process Identifier: 1.4.1.1

Original Process Identifier: 1.2.2.1.1

Maturity Level: 4

Description

Research and analyze customer, technology, competitor and marketing information to identify new service directions and industry best practice, and potential enhancements to existing services

Extended Description

The Gather & Analyze Service Information processes research and analyze customer, technology, competitor and marketing information to identify new service directions and industry best practice, and potential enhancements to existing services. These processes undertake the necessary analysis to identify potential opportunities, compare current capabilities with the identified opportunities, and as a result of the analysis develop new service requirements. Included in this analysis are the capture and analysis of service growth driven by expansion of housing estates, building developments and building approvals forecasts. The new service requirements include an analysis of the customer value proposition. These processes include the establishment and management of relationships with external providers of service information, and the management of internal resources used for providing service information. A key source of input to this analysis is derived from the marketing and product strategy and planning processes.

Explanatory

Reserved for future use.

Mandatory

Reserved for future use.

Optional

Reserved for future use.

Interactions

Candidate Explanatory

Reserved for future use.

Candidate Mandatory

Reserved for future use.

Candidate Optional

Reserved for future use.

Candidate Interactions

Reserved for future use.

(3) eTOM Process Type Gather & Analyze Service Information

Appears on these diagrams:

is a more detailed diagram for the

Issues

  • Business Process Framework 15.0 Modification
  • Business Process Framework 15.5 Modification
  • eHealth View

This was created from the Frameworx 16.0 Model


Created from the TM Forum Model Frameworx 16.0.0 on 6/13/2016 at 22:16