Category: (3) eTOM Process Type
Process Identifier: 1.3.9.1
Original Process Identifier: 1.1.1.10.1
Maturity Level: 4
Ensure that the bill invoice is reflective of all the commercially agreed billable events and any bill invoice adjustments agreed between a Service Provider and the customer.
The purpose of the Apply Pricing, Discounting, Adjustments & Rebates process is to ensure that the bill invoice is reflective of all the commercially agreed billable events and any bill invoice adjustments agreed between a Service Provider and the customer. In addition, it ensures that the appropriate taxes, rebates (i.e. missed customer commitments) and credits are applied to the customer’s bill invoice(s). This process contains the account and customer specific pricing, charges, discounting, credits and taxation for services delivered to the customer by the Service Provider. It accepts events that have been collected, translated, correlated, assembled, guided and service rated. It takes these events and determines the account or customer specific pricing, charges, discounts, and taxation that should be delivered to the invoice(s) for the customer. It reviews any agreed adjustments agreed in the previous billing period and includes these to the bill invoice. This process can occur in real-time as events are service rated, or can be on a scheduled on a periodic basis at the Service Provider’s discretion.
Reserved for future use.
Reserved for future use.
Reserved for future use.
This process applies account level financial transactions for use in the next bill invoice. Such transctions can apply to any operation where account levels are used. It applies to adjustmends due to failed or poor quality downloads, to poor quality voice or VoIP service. Examples of discounts include those based on volume, use of a voucher scheme, first-time use, etc. Such discounts are often found in attracting new customers, for example as new players to gaming sites, or in rewarding repeat business.
Collate Billing Events and prepare them for use in the invoicing processes by applying charges, discounts, taxes, etc appropriate to the account to be billed.
Reserved for future use.
Reserved for future use.
This was created from the Frameworx 16.0 Model