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Frameworx Process: Recover Service

Category: (3) eTOM Process Type

Process Identifier: 1.4.5.9

Original Process Identifier: 1.1.2.2.10

Maturity Level: 4

Description

Recover specific services that are no longer required by customers.

Extended Description

The responsibility of the Recover Service processes is to recover specific services that are no longer required by customers. These processes follow recovery plans specified by the external party, or against recovery plans developed by the service provider. Where appropriate recovery plans are not available these processes are responsible for developing appropriate recovery plans. Where recovery of services is likely to impact other in-use specific services, this process is responsible for providing appropriate notification of the recovery proposal and ensuring authorization is received to proceed with the recovery plan. When the recovery activity is about to commence, these processes are responsible for notifying when recovery work is commencing and when it is completed. When recovered, the specific services and/or associated service specific parameters will be marked as unallocated.

Explanatory

Reserved for future use.

Mandatory

Reserved for future use.

Optional

Reserved for future use.

Interactions

Candidate Explanatory

Reserved for future use.

Candidate Mandatory

The responsibility of the Recover Service processes is to recover specific services that are no longer required by customers.

Candidate Optional

These processes follow recovery plans specified by the supplier/partner, or against recovery plans developed by the service provider. Where appropriate recovery plans are not available these processes are responsible for developing appropriate recovery plans. Where recovery of services is likely to impact other in-use specific services, this process is responsible for providing appropriate notification of the recovery proposal and ensuring authorization is received to proceed with the recovery plan. When the recovery activity is about to commence, these processes are responsible for notifying when recovery work is commencing and when it is completed. When recovered, the specific services and/or associated service specific parameters will be marked as unallocated.

Candidate Interactions

Enterprise Service Order managemnt

(3) eTOM Process Type Recover Service

Appears on these diagrams:

is a more detailed diagram for the

Frameworx Applications (Automated eTOM to TAM)

Issues

  • Business Process Framework 15.0 Modification
  • Business Process Framework 15.5 Modification
  • eHealth View

This was created from the Frameworx 16.0 Model


Created from the TM Forum Model Frameworx 16.0.0 on 6/13/2016 at 22:17