Category: (3) eTOM Process Type
Process Identifier: 1.4.5.9
Original Process Identifier: 1.1.2.2.10
Maturity Level: 4
Recover specific services that are no longer required by customers.
The responsibility of the Recover Service processes is to recover specific services that are no longer required by customers. These processes follow recovery plans specified by the external party, or against recovery plans developed by the service provider. Where appropriate recovery plans are not available these processes are responsible for developing appropriate recovery plans. Where recovery of services is likely to impact other in-use specific services, this process is responsible for providing appropriate notification of the recovery proposal and ensuring authorization is received to proceed with the recovery plan. When the recovery activity is about to commence, these processes are responsible for notifying when recovery work is commencing and when it is completed. When recovered, the specific services and/or associated service specific parameters will be marked as unallocated.
Reserved for future use.
Reserved for future use.
Reserved for future use.
Reserved for future use.
The responsibility of the Recover Service processes is to recover specific services that are no longer required by customers.
These processes follow recovery plans specified by the supplier/partner, or against recovery plans developed by the service provider. Where appropriate recovery plans are not available these processes are responsible for developing appropriate recovery plans. Where recovery of services is likely to impact other in-use specific services, this process is responsible for providing appropriate notification of the recovery proposal and ensuring authorization is received to proceed with the recovery plan. When the recovery activity is about to commence, these processes are responsible for notifying when recovery work is commencing and when it is completed. When recovered, the specific services and/or associated service specific parameters will be marked as unallocated.
Enterprise Service Order managemnt
This was created from the Frameworx 16.0 Model