Category: (2) eTOM Process Type
Process Identifier: 1.3.15
Original Process Identifier:
Maturity Level: 3
This set of processes will enable the development of a strategy and plan for how customer experience management would be incorporated into the who organization.
Customer Experience Management Startegy and Planning processes are a set of processes which enable the development of a strategy and plan for how customer experience management would be incorporated into the whole organization. The planning processes will cover what are the goals related to customer experience and what needs to be done to achieve those goals and how and when the goal achievement should be measured.
This was created from the Frameworx 16.0 Model