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Frameworx Process: Customer Experience Management Strategy and Planning

Category: (2) eTOM Process Type

Process Identifier: 1.3.15

Original Process Identifier:

Maturity Level: 3

Description

This set of processes will enable the development of a strategy and plan for how customer experience management would be incorporated into the who organization.

Extended Description

Customer Experience Management Startegy and Planning processes are a set of processes which enable the development of a strategy and plan for how customer experience management would be incorporated into the whole organization. The planning processes will cover what are the goals related to customer experience and what needs to be done to achieve those goals and how and when the goal achievement should be measured.

Explanatory

Mandatory

Optional

Interactions

Candidate Explanatory

Candidate Mandatory

Candidate Optional

Candidate Interactions

(2) eTOM Process Type Customer Experience Management Strategy and Planning

Appears on these diagrams:

Issues

  • Business Process Framework 16.0 Addition

This was created from the Frameworx 16.0 Model


Created from the TM Forum Model Frameworx 16.0.0 on 6/13/2016 at 22:13