Category: (2) eTOM Process Type
Process Identifier: 1.4.8
Original Process Identifier: 1.1.2.5
Maturity Level: 4
Manage usage events by correlating and formatting them into a useful format as well as guiding them to an appropriate service.
Service Guiding & Mediation processes manage usage events by correlating and formatting them into a useful format. These processes include guiding resource events to an appropriate service, mediation of these usage records, as well as de-duplication of usage records already processed. These processes provide information on customer-related and Service-related events to other process areas across assurance and billing. This includes reports on non-chargeable events and overcharged events and analysis of event records to identify fraud and prevent further occurrences. In many cases, this process is performed by a resource such as a network element.
Reserved for future use.
Reserved for future use.
Reserved for future use.
Reserved for future use.
Reserved for future use.
Reserved for future use.
Reserved for future use.
This was created from the Frameworx 16.0 Model