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Frameworx Process: Service Guiding & Mediation

Category: (2) eTOM Process Type

Process Identifier: 1.4.8

Original Process Identifier: 1.1.2.5

Maturity Level: 4

Description

Manage usage events by correlating and formatting them into a useful format as well as guiding them to an appropriate service.

Extended Description

Service Guiding & Mediation processes manage usage events by correlating and formatting them into a useful format. These processes include guiding resource events to an appropriate service, mediation of these usage records, as well as de-duplication of usage records already processed. These processes provide information on customer-related and Service-related events to other process areas across assurance and billing. This includes reports on non-chargeable events and overcharged events and analysis of event records to identify fraud and prevent further occurrences. In many cases, this process is performed by a resource such as a network element.

Explanatory

Reserved for future use.

Mandatory

Reserved for future use.

Optional

Reserved for future use.

Interactions

Candidate Explanatory

Reserved for future use.

Candidate Mandatory

Reserved for future use.

Candidate Optional

Reserved for future use.

Candidate Interactions

Reserved for future use.

(2) eTOM Process Type Service Guiding & Mediation

Appears on these diagrams:

is a more detailed diagram for the

Frameworx Information (Primary eTOM to SID)

Frameworx Information (Secondary eTOM to SID)

Frameworx Applications (Automated eTOM to TAM)

Issues

  • Business Process Framework 15.0 Modification
  • Business Process Framework 15.5 Modification
  • Does the product have rating implicatinos for the customer?
  • Does the service need to be rated and mediated?
  • Does the service require any new billing event or enrichment?
  • eHealth View
  • Monetize Services

This was created from the Frameworx 16.0 Model


Created from the TM Forum Model Frameworx 16.0.0 on 6/13/2016 at 22:14