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Frameworx Process: Enable Service Support & Operations

Category: (3) eTOM Process Type

Process Identifier: 1.4.2.5

Original Process Identifier: 1.2.2.2.5

Maturity Level: 4

Description

Manage the design of any improvements or changes required to the service operational support processes to support the investment proposals and new service capabilities and infrastructure

Extended Description

The Enable Service Support & Operations processes manage the design of any improvements or changes required to the service operational support processes to support the investment proposals and new service capabilities and infrastructure. The processes ensure the identification of operational support groups, required skill sets, and availability of appropriate training programs. These processes ensure the identification, collation and coordination of support requirements from all approved investment proposals, and from any operational support shortfalls identified in the Capture Service Capability Shortfalls processes.

Explanatory

Reserved for future use.

Mandatory

Reserved for future use.

Optional

Reserved for future use.

Interactions

Candidate Explanatory

Reserved for future use.

Candidate Mandatory

The Enable Service Support & Operations processes manage the design of any improvements or changes required to the service operational support processes to support the investment proposals and new service capabilities and infrastructure. The processes ensure the identification of operational support groups, required skill sets, and availability of appropriate training programs. These processes ensure the identification, collation and coordination of support requirements from all approved investment proposals, and from any operational support shortfalls identified in the Capture Service Capability Shortfalls processes.

Candidate Optional

Reserved for future use.

Candidate Interactions

These processes ensure the identification, collation and coordination of support requirements from all approved investment proposals, and from any operational support shortfalls identified in the Capture Service Capability Shortfalls processes.

(3) eTOM Process Type Enable Service Support & Operations

Appears on these diagrams:

is a more detailed diagram for the

Issues

  • Business Process Framework 15.0 Modification
  • Business Process Framework 15.5 Modification
  • eHealth View

This was created from the Frameworx 16.0 Model


Created from the TM Forum Model Frameworx 16.0.0 on 6/13/2016 at 22:15