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Frameworx Process: RM&O Support & Readiness

Category: (2) eTOM Process Type

Process Identifier: 1.5.4

Original Process Identifier: 1.1.3.1

Maturity Level: 4

Description

Manage resource infrastructure to ensure that appropriate application, computing and network resources are available and ready to support the Fulfillment, Assurance and Billing processes in instantiating and managing resource instances, and for monitoring and reporting on the capabilities and costs of the individual FAB processes.

Extended Description

RM&O Support & Readiness processes are responsible for managing resource infrastructure to ensure that appropriate application, computing and network resources are available and ready to support the Fulfillment, Assurance and Billing processes in instantiating and managing resource instances, and for monitoring and reporting on the capabilities and costs of the individual FAB processes. Responsibilities of these processes include but are not limited to: • Supporting the operational introduction of new and/or modified resource infrastructure and conducting operations readiness testing and acceptance; • Managing planned outages; • Managing and ensuring the ongoing quality of the Resource Inventory; • Analyzing availability and performance over time on resources or groups of resources, including trend analysis and forecasting; • Demand balancing in order to maintain resource capacity and performance • Performing pro-active maintenance and repair activities; • Establishing and managing the workforce to support the eTOM processes • Managing spares, repairs, warehousing, transport and distribution of resources and consumable goods. • Conducting Vulnerability Management; • Conducting Threat Assessments; • Conducting Risk Assessments; • Conducting Risk Mitigation; • Conducting Secure Configuration Activities

Explanatory

Reserved for future use.

Mandatory

Reserved for future use.

Optional

Reserved for future use.

Interactions

Candidate Explanatory

Reserved for future use.

Candidate Mandatory

RM&O Support & Readiness processes are responsible for managing resource infrastructure to ensure that appropriate application, computing and network resources are available and ready to support the Fulfillment, Assurance and Billing processes in instantiating and managing resource instances, and for monitoring and reporting on the capabilities and costs of the individual FAB processes. Responsibilities of these processes include but are not limited to: · Supporting the operational introduction of new and/or modified resource infrastructure and conducting operations readiness testing and acceptance; · Managing planned outages; · Managing and ensuring the ongoing quality of the Resource Inventory; · Analyzing availability and performance over time on resources or groups of resources, including trend analysis and forecasting; · Demand balancing in order to maintain resource capacity and performance · Performing pro-active maintenance and repair activities; · Establishing and managing the workforce to support the eTOM processes; and · Managing spares, repairs, warehousing, transport and distribution of resources and consumable goods.

Candidate Optional

Reserved for future use.

Candidate Interactions

Reserved for future use.

(2) eTOM Process Type RM&O Support & Readiness

Appears on these diagrams:

is a more detailed diagram for the

Issues

  • Business Process Framework 12.5 Modification
  • Business Process Framework 15.0 Modification
  • Business Process Framework 15.5 Modification
  • eHealth View

This was created from the Frameworx 16.0 Model


Created from the TM Forum Model Frameworx 16.0.0 on 6/13/2016 at 22:14