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Frameworx Process: Resource Performance Management

Category: (2) eTOM Process Type

Process Identifier: 1.5.9

Original Process Identifier: 1.1.3.4

Maturity Level: 4

Description

Managing, tracking, monitoring, analyzing, controlling and reporting on the performance of specific resources

Extended Description

Resource Performance Management processes encompass managing, tracking, monitoring, analyzing, controlling and reporting on the performance of specific resources. They work with basic information received from the Resource Data Collection & Distribution processes. If the analysis identifies a resource performance violation or a potential service performance violation, information will be passed to Resource Trouble Management and/or Service Quality Management as appropriate. The latter processes are responsible for deciding on and carrying out the appropriate action/response. This may include requests to the Resource Performance Management processes to install controls to optimize the specific resource performance. The Resource Performance Management processes will continue to track the resource performance problem, ensuring that resource performance is restored to a level required to support services.

Explanatory

Reserved for future use.

Mandatory

Reserved for future use.

Optional

Reserved for future use.

Interactions

Candidate Explanatory

Reserved for future use.

Candidate Mandatory

Reserved for future use.

Candidate Optional

Reserved for future use.

Candidate Interactions

Reserved for future use.

(2) eTOM Process Type Resource Performance Management

Appears on these diagrams:

is a more detailed diagram for the

Frameworx Applications (Automated eTOM to TAM)

Issues

  • Business Process Framework 15.0 Modification
  • Business Process Framework 15.5 Modification
  • eHealth View

This was created from the Frameworx 16.0 Model


Created from the TM Forum Model Frameworx 16.0.0 on 6/13/2016 at 22:13