Category: (3) eTOM Process Type
Process Identifier: 1.4.5.1
Original Process Identifier: 1.1.2.2.1
Maturity Level: 4
Develop an end-end specific service design which complies with a particular customer's requirement
The purpose of the Design Solution processes is to develop an end-end specific service design which complies with a particular customer's requirement. These processes are invoked when a customer order requires special or unusual end-end service arrangements, which are not able to be satisfied using standard service arrangements. These processes may be invoked as part of a service feasibility assessment, or as a result of a confirmed customer order. The responsibilities of these processes include, but are not limited to: •Developing an overall service solution design for a particular customer, including customer premises equipment, operational methods, resource assignments and pre-order feasibility; •Developing an implementation plan considering training and operational support measures and needs, such as the proper parameter information for the Service Quality Management process; •Consideration of current and future service and underlying resources infrastructure, as well as expected solution results, budget, duration and risks; •Consideration of the time schedule according with customer requirements; •Ensure service and provisioning efficiency; •Undertaking a business assessment, ensuring an appropriate time-to-revenue as a result of the service and underlying resource investment•Developing a detailed design identifying the relevant service orders to be issued to the Implement, Configure & Activate Service process and the Allocate Specific Service Parameters to Services processes. A specific service design may require inclusion of some or all of the above aspects depending on whether the service design is being undertaken as part of a feasibility assessment, or is being developed as a result of a committed customer order. These processes invoke requests to Resource Domain provisioning processes to determine the availability of suitable specific resources, or parties though the Service Domain process in the event that the service design requires either the inclusion of outsourced or partner provided specific services.
Reserved for future use.
Reserved for future use.
Reserved for future use.
This process is envoked whenever bespoke activities are required to meet the customer requirement. This includes bespoke actions on the product as well as any specific installation, implementation or other delivery work.
The purpose of the Design Solution processes is to develop an end-end specific service design which complies with a particular customer's requirement. These processes are invoked when a customer order requires special or unusual end-end service arrangements, which are not able to be satisfied using standard service arrangements. These processes may be invoked as part of a service feasibility assessment, or as a result of a confirmed customer order.
The responsibilities of these processes include, but are not limited to: ·{T}Developing an overall service solution design for a particular customer, including customer premises equipment, operational methods, resource assignments and pre-order feasibility; ·{T}Developing an implementation plan considering training and operational support measures and needs, such as the proper parameter information for the Service Quality Management process; ·{T}Consideration of current and future service and underlying resources infrastructure, as well as expected solution results, budget, duration and risks; ·{T}Consideration of the time schedule according with customer requirements; ·{T}Ensure service and provisioning efficiency; ·{T}Undertaking a business assessment, ensuring an appropriate time-to-revenue as a result of the service and underlying resource investment; and·{T}Developing a detailed design identifying the relevant service orders to be issued to the Implement, Configure & Activate Service process and the Allocate Specific Service Parameters to Services processes. A specific service design may require inclusion of some or all of the above aspects depending on whether the service design is being undertaken as part of a feasibility assessment, or is being developed as a result of a committed customer order. These processes invoke requests to RM&O provisioning processes to determine the availability of suitable specific resources, or to suppliers /partners though the S/PRM process in the event that the service design requires either the inclusion of outsourced or partner provided specific services.
Enterprise Sales, Service order and Engineering
This was created from the Frameworx 16.0 Model