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Frameworx Process: Define Service Support Strategies

Category: (3) eTOM Process Type

Process Identifier: 1.4.1.4

Original Process Identifier: 1.2.2.1.4

Maturity Level: 4

Description

Define the principles, policies and performance standards for the operational organization providing service support

Extended Description

The Define Service Support Strategies processes define the principles, policies and performance standards for the operational organization providing service support. Over time, the requirements for service levels and service quality on existing services, and the challenges introduced by new services require changes to the support requirements. These processes define the targets, and operational requirements, in this changing environment. The required performance standards are driven by community expectations, internal process and technology capabilities and competitive offerings. A major input to these processes arises from the Gather & Analyze Service Information processes, and from the product portfolio, resource strategy and market strategy processes. These processes also provide the feedback point from analyses undertaken in the Service Management & Operations process to determine bottlenecks and problems associated with existing service support activities.

Explanatory

Reserved for future use.

Mandatory

Reserved for future use.

Optional

Reserved for future use.

Interactions

Candidate Explanatory

Reserved for future use.

Candidate Mandatory

Reserved for future use.

Candidate Optional

Reserved for future use.

Candidate Interactions

Reserved for future use.

(3) eTOM Process Type Define Service Support Strategies

Appears on these diagrams:

is a more detailed diagram for the

Frameworx Applications (Automated eTOM to TAM)

Issues

  • Business Process Framework 15.0 Modification
  • Business Process Framework 15.5 Modification
  • eHealth View

This was created from the Frameworx 16.0 Model


Created from the TM Forum Model Frameworx 16.0.0 on 6/13/2016 at 22:15