Category: (3) eTOM Process Type
Process Identifier: 1.4.1.4
Original Process Identifier: 1.2.2.1.4
Maturity Level: 4
Define the principles, policies and performance standards for the operational organization providing service support
The Define Service Support Strategies processes define the principles, policies and performance standards for the operational organization providing service support. Over time, the requirements for service levels and service quality on existing services, and the challenges introduced by new services require changes to the support requirements. These processes define the targets, and operational requirements, in this changing environment. The required performance standards are driven by community expectations, internal process and technology capabilities and competitive offerings. A major input to these processes arises from the Gather & Analyze Service Information processes, and from the product portfolio, resource strategy and market strategy processes. These processes also provide the feedback point from analyses undertaken in the Service Management & Operations process to determine bottlenecks and problems associated with existing service support activities.
Reserved for future use.
Reserved for future use.
Reserved for future use.
Reserved for future use.
Reserved for future use.
Reserved for future use.
Reserved for future use.
This was created from the Frameworx 16.0 Model