Frameworx Process: Product Performance Management

Category: (2) eTOM Process Type

Process Identifier: 1.2.6

Original Process Identifier: 1.1.1.27

Maturity Level: 4

Description

Manage, track, monitor, analyze, improve, and report on the performance of specific products.

Extended Description

Product Performance Management involves managing, tracking, monitoring, analyzing, improving and reporting on the performance of specific products. This includes undertaking proactive monitoring regimes of groups of similar purchased product offerings as required to ensure ongoing performance within agreed parameters over time .

Explanatory

Mandatory

Optional

Interactions

Candidate Explanatory

Candidate Mandatory

Candidate Optional

Candidate Interactions

(2) eTOM Process Type Product Performance Management

Appears on these diagrams:

• 1.2.6 Product Performance Management
• 2. Product Management Domain
• Business Process Framework Level 1 Overview - START HERE
• Business Process Framework Level 1 Overview - START HERE backup
• Business Process Framework Top level Domain Only

is a more detailed diagram for the

• 1.2.6 Product Performance Management

Issues

• Business Process Framework 15.0 Addition
• Business Process Framework 15.0 Modification
• Business Process Framework 15.5 Modification

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