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Frameworx Process: Party Performance Management

Category: (2) eTOM Process Type

Process Identifier: 1.6.11

Original Process Identifier: 1.0.7.8

Maturity Level: 3

Description

Track, monitor and report on performance to ensure that the interactions are in accordance with the agreed commercial arrangements between the service provider and another party. Extended Description

Extended Description

The Party Performance Management processes track, monitor and report on performance to ensure that the interactions are in accordance with the agreed commercial arrangements between the service provider and another party. Parties are engaged by the service provider in performance related activities when: • higher level expertise and/or higher level support is required to resolve the product performance, service performance or resource performance issues; • the service provider has outsourced specific activities to another party which are needed as part of performance improvement activity (i.e. outsourced field maintenance); • the specific product and/or service are purchased from an external party (as in an interconnect service); or • the specific product and/or service, or specific product and/or service component, are owned and delivered by an external party.

Explanatory

Reserved for future use.

Mandatory

Reserved for future use.

Optional

Reserved for future use.

Interactions

Candidate Explanatory

Reserved for future use.

Candidate Mandatory

Reserved for future use.

Candidate Optional

Reserved for future use.

Candidate Interactions

Reserved for future use.

(2) eTOM Process Type Party Performance Management

Appears on these diagrams:

is a more detailed diagram for the

Issues

  • Business Process Framework 14.5 Addition
  • Business Process Framework 15.0 Modification
  • Business Process Framework 15.5 Addtion

This was created from the Frameworx 16.0 Model


Created from the TM Forum Model Frameworx 16.0.0 on 6/13/2016 at 22:13