Category: (2) eTOM Process Type
Process Identifier: 1.6.10
Original Process Identifier: 1.0.7.7
Maturity Level: 3
Track, monitor and report on the problems to ensure that the interactions are in accordance with the agreed commercial arrangements between the enterprise and another party.
The Party Problem Handling processes track, monitor and report on party problems to ensure that the interactions are in accordance with the agreed commercial arrangements between the enterprise and another party. In addition, external parties may report discovered problems to the enterprise which may impact resources, services and/or customers. External parties are engaged by the enterprise in correction and recovery activities when: • higher level expertise and/or higher level support is required to resolve the service problem or resource trouble, (which may be automatic in the case of highest priority service problems or resource troubles); • the entperprise has outsourced specific activities to another party which are needed as part of problem management resolution (i.e. outsourced field maintenance); • the specific service has been purchased from another party (as in an interconnect service); or • the specific product and/or service, or specific product and/or service component, is owned and maintained by an external party.
Reserved for future use.
Reserved for future use.
Reserved for future use.
Reserved for future use.
Reserved for future use.
Reserved for future use.
Reserved for future use.
This was created from the Frameworx 16.0 Model