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Frameworx Process: Party Problem Handling

Category: (2) eTOM Process Type

Process Identifier: 1.6.10

Original Process Identifier: 1.0.7.7

Maturity Level: 3

Description

Track, monitor and report on the problems to ensure that the interactions are in accordance with the agreed commercial arrangements between the enterprise and another party.

Extended Description

The Party Problem Handling processes track, monitor and report on party problems to ensure that the interactions are in accordance with the agreed commercial arrangements between the enterprise and another party. In addition, external parties may report discovered problems to the enterprise which may impact resources, services and/or customers. External parties are engaged by the enterprise in correction and recovery activities when: • higher level expertise and/or higher level support is required to resolve the service problem or resource trouble, (which may be automatic in the case of highest priority service problems or resource troubles); • the entperprise has outsourced specific activities to another party which are needed as part of problem management resolution (i.e. outsourced field maintenance); • the specific service has been purchased from another party (as in an interconnect service); or • the specific product and/or service, or specific product and/or service component, is owned and maintained by an external party.

Explanatory

Reserved for future use.

Mandatory

Reserved for future use.

Optional

Reserved for future use.

Interactions

Candidate Explanatory

Reserved for future use.

Candidate Mandatory

Reserved for future use.

Candidate Optional

Reserved for future use.

Candidate Interactions

Reserved for future use.

(2) eTOM Process Type Party Problem Handling

Appears on these diagrams:

is a more detailed diagram for the

Issues

  • Business Process Framework 14.5 Addition
  • Business Process Framework 15.0 Modification
  • Business Process Framework 15.5 Modification

This was created from the Frameworx 16.0 Model


Created from the TM Forum Model Frameworx 16.0.0 on 6/13/2016 at 22:13