Frameworx Process: Contact/Lead/Prospect Management

Category: (2) eTOM Process Type

Process Identifier: 1.1.11

Original Process Identifier: 1.1.1.23

Maturity Level: 4

Description

Develops the appropriate relationships with contacts, leads, and prospects.

Extended Description

Contact/Lead/Prospect Management develops the appropriate relationships with contacts, leads, and prospects and matches them with the most appropriate products and ensure that they are handled appropriately.

Explanatory

Reserved for future use.

Mandatory

Reserved for future use.

Optional

Reserved for future use.

Interactions

Candidate Explanatory

Reserved for future use.

Candidate Mandatory

Reserved for future use.

Candidate Optional

Reserved for future use.

Candidate Interactions

Reserved for future use.

(2) eTOM Process Type Contact/Lead/Prospect Management

Appears on these diagrams:

• 1. Market/Sales Management Domain
• 1.1.11 Contact/Lead/Prospect Management
• Business Process Framework Level 1 Overview - START HERE
• Business Process Framework Level 1 Overview - START HERE backup
• Business Process Framework Top level Domain Only

is a more detailed diagram for the

• 1.1.11 Contact/Lead/Prospect Management

Issues

• Business Process Framework 14.5 Addition
• Business Process Framework 15.0 Modification
• Business Process Framework 15.5 Modification

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