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Frameworx Process: Product Support & Readiness

Category: (2) eTOM Process Type

Process Identifier: 1.2.4

Original Process Identifier: 1.1.1.21

Maturity Level: 2

Description

Product Support & Readiness processes ensure the support capability is in place to allow the CRM Fulfillment, Assurance and Billing processes to operate effectively. Product Support & Readiness processes ensure the support capability is in place to allow the CRM Fulfillment, Assurance and Billing processes to operate effectively.

Extended Description

Product Support & Readiness processes ensure the support capability is in place to allow the Product Fulfillment, Assurance and Billing processes to operate effectively. The responsibilities of these processes include, but are not limited to: • Provision of product process infrastructure • Policy support and decision support knowledge for product offerings • Maintaining inventories to support the product data required by the FAB and CRM OS&R processes • Monitoring and reporting on the capabilities and costs of the individual Product FAB processes • Longer-term trend analysis on product FAB processes in order to establish the extent to which enterprise targets for these processes are being achieved and/or the need for the processes to be modified.

Explanatory

Reserved for future use.

Mandatory

Reserved for future use.

Optional

Reserved for future use.

Interactions

Candidate Explanatory

Reserved for future use.

Candidate Mandatory

Reserved for future use.

Candidate Optional

Reserved for future use.

Candidate Interactions

Reserved for future use.

(2) eTOM Process Type Product Support & Readiness

Appears on these diagrams:

is a more detailed diagram for the

Issues

  • Business Process Framework 14.5 Addition
  • Business Process Framework 15.0 Modification
  • Business Process Framework 15.5 Modification

This was created from the Frameworx 16.0 Model


Created from the TM Forum Model Frameworx 16.0.0 on 6/13/2016 at 22:13