Frameworx Process: De-duplicate Customer Identity

Category: (4) eTOM Process Type

Process Identifier: 1.3.4.2.4

Original Process Identifier: 1.1.1.16.2.4

Maturity Level: 4

Description

Merge multiple records from same customer.

Extended Description

The purpose of this process is to check that the customer does not already have an Identity with the Enterprise. This process is also used to ‘clean-up’ duplicates of customer identifying information that may exist within the organization.

Explanatory

Not used for this process element.

Mandatory

Not used for this process element.

Optional

Not used for this process element.

Interactions

Candidate Explanatory

Reserved for future use.

Candidate Mandatory

Reserved for future use.

Candidate Optional

Reserved for future use.

Candidate Interactions

Reserved for future use.

(4) eTOM Process Type De-duplicate Customer Identity

Appears on these diagrams:

• 1.3.4.2 Establish Customer Relationship

Issues

• Business Process Framework 13.0 Addition
• Business Process Framework 15.0 Modification
• Business Process Framework 15.5 Modification

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