Frameworx Process: Review Major Customer Problem

Category: (4) eTOM Process Type

Process Identifier: 1.3.7.6.7

Original Process Identifier: 1.1.1.6.6.8

Maturity Level: 4

Description

To be added

Extended Description

Not used for this process element

Explanatory

This process is responsible for assessing problems regarded as having major impacts

Mandatory

To review the resolution of customer problems that have been categorized as major impact, in order to prevent recurrence and learn lessons for the future.

Optional

Not used for this process element

Interactions

Candidate Explanatory

Candidate Mandatory

Candidate Optional

Candidate Interactions

(4) eTOM Process Type Review Major Customer Problem

Appears on these diagrams:

• 1.3.7.6 Correct & Recover Customer Problem

Issues

• Business Process Framework 13.0 Addition
• Business Process Framework 15.0 Modification
• Business Process Framework 15.5 Modification

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