Frameworx Process: Initiate Change Request

Category: (4) eTOM Process Type

Process Identifier: 1.3.7.6.6

Original Process Identifier: 1.1.1.6.6.7

Maturity Level: 4

Description

To be added

Extended Description

Not used for this process element

Explanatory

This process is used to initiate a change request to implment a final fix for the customer problem.

Mandatory

The problem analysis will initiate a change request to implment a final fix. The request contains: - Full description of the requested fix and problem. - Financial and business justification. - Management approval.

Optional

Not used for this process element

Interactions

Candidate Explanatory

Candidate Mandatory

Candidate Optional

Candidate Interactions

(4) eTOM Process Type Initiate Change Request

Appears on these diagrams:

• 1.3.7.6 Correct & Recover Customer Problem

Issues

• Business Process Framework 13.0 Addition
• Business Process Framework 15.0 Modification
• Business Process Framework 15.5 Modification

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