Frameworx Process: Categorize Service Alarm Event

Category: (4) eTOM Process Type

Process Identifier: 1.4.6.7.7

Original Process Identifier: 1.1.2.3.7.7

Maturity Level: 4

Description

This process is responsible for categorizing the service alarm events in order to support the management, filtering and correlation of events at SM&O level.

Extended Description

This process is responsible for categorizing the service alarm events in order to support the management, filtering and correlation of events at SM&O level.

Explanatory

Reserved for future use.

Mandatory

Reserved for future use.

Optional

Reserved for future use.

Interactions

Candidate Explanatory

Candidate Mandatory

Candidate Optional

Candidate Interactions

(4) eTOM Process Type Categorize Service Alarm Event

Appears on these diagrams:

• 1.4.6.3 Correct & Resolve Service Problem

Issues

• Business Process Framework 13.0 Addition
• Business Process Framework 15.0 Modification
• Business Process Framework 15.5 Modification

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