Frameworx Process: Monitor Service Alarms Events

Category: (4) eTOM Process Type

Process Identifier: 1.4.6.7.6

Original Process Identifier: 1.1.2.3.7.6

Maturity Level: 4

Description

This process is responsible for collecting and monitoring events and alarms provided by services though systems and monitoring tools.

Extended Description

This process is responsible for collecting and monitoring events and alarms provided by services though systems and monitoring tools.

Explanatory

Reserved for future use.

Mandatory

Reserved for future use.

Optional

Reserved for future use.

Interactions

Candidate Explanatory

Candidate Mandatory

Candidate Optional

Candidate Interactions

(4) eTOM Process Type Monitor Service Alarms Events

Appears on these diagrams:

• 1.4.6.3 Correct & Resolve Service Problem

Issues

• Business Process Framework 13.0 Addition
• Business Process Framework 15.0 Modification
• Business Process Framework 15.5 Modification

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