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Frameworx Process: Prioritize Service Problem

Category: (4) eTOM Process Type

Process Identifier: 1.4.6.4.6

Original Process Identifier: 1.1.2.3.4.6

Maturity Level: 4

Description

This process is responsible for assigning the prioritization to service problem in order to establish an order for managing it. The prioritization is assigned (usually automatically) according to criteria, such as, categorization, services affected and SLAs.

Extended Description

This process is responsible for assigning the prioritization to service problem in order to establish an order for managing it. The prioritization is assigned (usually automatically) according to criteria, such as, categorization, services affected and SLAs.

Explanatory

Reserved for future use.

Mandatory

Reserved for future use.

Optional

Reserved for future use.

Interactions

Candidate Explanatory

Candidate Mandatory

Candidate Optional

Candidate Interactions

(4) eTOM Process Type Prioritize Service Problem

Appears on these diagrams:

Issues

  • Business Process Framework 13.0 Addition
  • Business Process Framework 15.0 Modification
  • Business Process Framework 15.5 Modification

This was created from the Frameworx 16.0 Model


Created from the TM Forum Model Frameworx 16.0.0 on 6/13/2016 at 22:25