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1.4.6.4 Track & Manage Service Problem

(4) eTOM Process Type Prioritize Service Problem (3) eTOM Process Type Track & Manage Service Problem (4) eTOM Process Type Coordinate Service Problem (4) eTOM Process Type Perform First in Service Testing (4) eTOM Process Type Cancel Service Problem (4) eTOM Process Type Escalate/End Service Problem (4) eTOM Process Type Perform Final Service Test

1.4.6.4 Track & Manage Service Problem

Diagram Description

Ensure that testing, repair and restoration activities are assigned, coordinated and tracked efficiently, and that escalation is invoked as required for any open service trouble reports in jeopardy

Issues


This was created from the Frameworx 16.0 Model


Created from the TM Forum Model Frameworx 16.0.0 on 6/13/2016 at 22:03