Frameworx Process: Review Major Service Problem

Category: (4) eTOM Process Type

Process Identifier: 1.4.6.3.5

Original Process Identifier: 1.1.2.3.3.5

Maturity Level: 4

Description

To review the resolution of service problems that have been categorized as major impact, in order to prevent recurrence and learn lessons for the future.

Extended Description

To review the resolution of service problems that have been categorized as major impact, in order to prevent recurrence and learn lessons for the future.

Explanatory

Reserved for future use.

Mandatory

Reserved for future use.

Optional

Reserved for future use.

Interactions

Candidate Explanatory

Candidate Mandatory

Candidate Optional

Candidate Interactions

(4) eTOM Process Type Review Major Service Problem

Appears on these diagrams:

• 1.4.6.3 Correct & Resolve Service Problem

Issues

• Business Process Framework 13.0 Addition
• Business Process Framework 15.0 Modification
• Business Process Framework 15.5 Modification

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