Category: (4) eTOM Process Type
Process Identifier: 1.4.6.2.7
Original Process Identifier: 1.1.2.3.2.7
Maturity Level: 4
This process is responsible for categorizing the service problem according to the type of the problem, impact, and standardized criteria at SM&O level. Moreover, this activity will be carried out with appropriate diligence, in order to provide inputs to the "Track & Manage Service Problem" process.
This process is responsible for categorizing the service problem according to the type of the problem, impact, and standardized criteria at SM&O level. Moreover, this activity will be carried out with appropriate diligence, in order to provide inputs to the "Track & Manage Service Problem" process.
Reserved for future use.
Reserved for future use.
Reserved for future use.
This was created from the Frameworx 16.0 Model