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Frameworx Process: Create Customer Order

Category: (4) eTOM Process Type

Process Identifier: 1.1.9.2.4

Original Process Identifier: 1.1.1.4.3.4

Maturity Level: 4

Description

Responsible for creating standard and/or non-standard orders (in ITIL, "RFCs") for handover to be fulfilled

Extended Description

Not used for this process element

Explanatory

This process is responsible for creating standard orders (in ITIL, "RFC"s) for non -custom orders and non-standard orders, for qualified custom agreements This process will also interact with other processes for fulfilling the customer expectations.

Mandatory

Responsible for creating standard and/or non-standard orders (in ITIL, "RFCs") for handover to be fulfilled

Optional

Not used for this process element

Interactions

Candidate Explanatory

Candidate Mandatory

Candidate Optional

Candidate Interactions

(4) eTOM Process Type Create Customer Order

Appears on these diagrams:

Issues

  • Business Process Framework 12.5 Addition
  • Business Process Framework 15.0 Modification
  • Business Process Framework 15.5 Addtion

This was created from the Frameworx 16.0 Model


Created from the TM Forum Model Frameworx 16.0.0 on 6/13/2016 at 22:20