Category: (4) eTOM Process Type
Process Identifier: 1.1.9.2.4
Original Process Identifier: 1.1.1.4.3.4
Maturity Level: 4
Responsible for creating standard and/or non-standard orders (in ITIL, "RFCs") for handover to be fulfilled
Not used for this process element
This process is responsible for creating standard orders (in ITIL, "RFC"s) for non -custom orders and non-standard orders, for qualified custom agreements This process will also interact with other processes for fulfilling the customer expectations.
Responsible for creating standard and/or non-standard orders (in ITIL, "RFCs") for handover to be fulfilled
Not used for this process element
This was created from the Frameworx 16.0 Model