Frameworx Process: Communicate Service improvement Opportunity

Category: (4) eTOM Process Type

Process Identifier: 1.3.7.4.5

Original Process Identifier: 1.1.1.6.4.5

Maturity Level: 4

Description

Identify opportunities for improvement

Extended Description

Not used for this process element

Explanatory

This process should ensure that the momentum for service improvement is qualified and assuring the communication of the applied changes, new processes, product improvement opportunity is known in the organization

Mandatory

Register the need for improvements in the service.

Optional

Not used for this process element

Interactions

Candidate Explanatory

Candidate Mandatory

Candidate Optional

Candidate Interactions

(4) eTOM Process Type Communicate Service improvement Opportunity

Appears on these diagrams:

• 1.3.7.4 Close Customer Problem Report

Issues

• Business Process Framework 12.5 Addition
• Business Process Framework 15.0 Modification
• Business Process Framework 15.5 Addtion

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