Frameworx Process: Finalize Customer Problem Report

Category: (4) eTOM Process Type

Process Identifier: 1.3.7.4.4

Original Process Identifier: 1.1.1.6.4.4

Maturity Level: 4

Description

Ensure that a problem affecting the customer is solved.

Extended Description

Not used for this process element

Explanatory

It is used to close a customer problem report when the problem affecting the customer is solved.

Mandatory

Change the customer problem report status to cleared.

Optional

Not used for this process element

Interactions

Candidate Explanatory

Candidate Mandatory

Candidate Optional

Candidate Interactions

(4) eTOM Process Type Finalize Customer Problem Report

Appears on these diagrams:

• 1.3.7.4 Close Customer Problem Report

Issues

• Business Process Framework 12.5 Addition
• Business Process Framework 15.0 Modification
• Business Process Framework 15.5 Addtion

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