Frameworx Process: Update Time to Restore Service

Category: (4) eTOM Process Type

Process Identifier: 1.3.7.4.3

Original Process Identifier: 1.1.1.6.4.3

Maturity Level: 4

Description

To be added

Extended Description

Not used for this process element

Explanatory

Not used for this process element

Mandatory

Update the time taken to restore a configuration or Service after a failure; measured from the time the service failed until it was fully restored to its normal functionality.

Optional

Not used for this process element

Interactions

Candidate Explanatory

Candidate Mandatory

Candidate Optional

Candidate Interactions

(4) eTOM Process Type Update Time to Restore Service

Appears on these diagrams:

• 1.3.7.4 Close Customer Problem Report

Issues

• Business Process Framework 12.5 Addition
• Business Process Framework 15.0 Modification
• Business Process Framework 15.5 Addtion

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