Category: (4) eTOM Process Type
Process Identifier: 1.5.5.1.4
Original Process Identifier: 1.1.3.7.1.4
Maturity Level: 4
Manages the appointment schedule of assignable staff.
This process is responsible for managing the schedule of appointments which are formal arrangements with customers about planned site visits. Appointments are associated with particular work items to be done. The responsibilities of the Manage Appointment Schedule process include the ability to view the availability of appropriate assignable staff as well as the ability to schedule an appointment. Both the viewing and the scheduling may be based on workforce availability and skill and not a specific person. Similarly, times can be windows of time (i.e. AM or PM) or a specific time. Manage Appointment Schedule scope includes the following: •{T}Creating and canceling appointments, including required coordination with the customer or request to CRM systems, for such coordination and updates •{T}In-flight modification, rescheduling, and cancellation of appointments
Reserved for future use.
Reserved for future use.
Reserved for future use.
Reserved for future use.
Reserved for future use.
Reserved for future use.
Reserved for future use.
This was created from the Frameworx 16.0 Model