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Frameworx Process: Manage Appointments

Category: (4) eTOM Process Type

Process Identifier: 1.5.5.1.4

Original Process Identifier: 1.1.3.7.1.4

Maturity Level: 4

Description

Manages the appointment schedule of assignable staff.

Extended Description

This process is responsible for managing the schedule of appointments which are formal arrangements with customers about planned site visits. Appointments are associated with particular work items to be done. The responsibilities of the Manage Appointment Schedule process include the ability to view the availability of appropriate assignable staff as well as the ability to schedule an appointment. Both the viewing and the scheduling may be based on workforce availability and skill and not a specific person. Similarly, times can be windows of time (i.e. AM or PM) or a specific time. Manage Appointment Schedule scope includes the following: •{T}Creating and canceling appointments, including required coordination with the customer or request to CRM systems, for such coordination and updates •{T}In-flight modification, rescheduling, and cancellation of appointments

Explanatory

Reserved for future use.

Mandatory

Reserved for future use.

Optional

Reserved for future use.

Interactions

Candidate Explanatory

Reserved for future use.

Candidate Mandatory

Reserved for future use.

Candidate Optional

Reserved for future use.

Candidate Interactions

Reserved for future use.

(4) eTOM Process Type Manage Appointments

Appears on these diagrams:

Issues

  • Business Process Framework 15.0 Modification
  • Business Process Framework 15.5 Modification

This was created from the Frameworx 16.0 Model


Created from the TM Forum Model Frameworx 16.0.0 on 6/13/2016 at 22:23