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1.5.5.1 Manage Schedules & Appointments

(4) eTOM Process Type Manage Appointments (4) eTOM Process Type Manage Reservations (4) eTOM Process Type Determine Work Schedule (4) eTOM Process Type Workforce Management Schedule (3) eTOM Process Type Manage Schedules & Appointments

1.5.5.1 Manage Schedules & Appointments

Diagram Description

The responsibilities of the Manage Appointment Schedule processes include the ability to view the availability of appropriate assignable staff as well as being able to schedule an appointment. Both the viewing and the scheduling may be based on availability of a collection of staff and not a specific person. Similarly, times could be windows of time (i.e. - AM or PM) or a specific time.


This was created from the Frameworx 16.0 Model


Created from the TM Forum Model Frameworx 16.0.0 on 6/13/2016 at 22:03