Category: (4) eTOM Process Type
Process Identifier: 1.5.5.5.5
Original Process Identifier: 1.1.3.7.9.5
Maturity Level: 4
Track and Manage Work Order processes are responsible for monitoring the execution of assigned manual activities to employees and/or third parties, detecting potential problems with completing the work, and requesting escalation or reassignment to solve the issue.
Track and Manage Work Order scope includes the following: •{T}Monitoring the status and progress of various tasks, including the various states of the work order •{T}Managing transitions of orders and tasks and work items between their states, including operations performed from handheld devices •{T}Propagating statuses from tasks and work items to work orders •{T}Managing updates to orders, including in-flight changes and cancelations •{T}Monitoring jeopardies and responding to them, including predefined actions such as work reassignment, escalations, notifications, etc. •{T}Manually executing the order by an assignee •{T}Indicating completion of a work order by modifying its status
Reserved for future use.
Reserved for future use.
Reserved for future use.
Reserved for future use.
Reserved for future use.
Reserved for future use.
Reserved for future use.
This was created from the Frameworx 16.0 Model