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Frameworx Process: Assign Task

Category: (4) eTOM Process Type

Process Identifier: 1.5.5.5.3

Original Process Identifier: 1.1.3.7.9.3

Maturity Level: 4

Description

The Assign Task process is responsible for assigning manual activities, described by work items (components of work orders), to assignable staff within the enterprise and/or third parties.

Extended Description

The association of a work item with a technician who is assigned to this work is a task, or, task assignment is a work item assignment to a particular performer. The scope of the Assign Task process includes the following: •{T}Establishing and managing work assignment queues through which requests for task assignments are received from other eTOM processes •{T}Automatic, manual, or semi-automatic assigning and scheduling based on optimization of the task, taking into consideration various parameters including the following: •{T}Work order priority •{T}Associated SLAs •{T}Work order due date •{T}Skills required to perform work •{T}Dependencies between work tasks •{T}Job location relative to other assignments made to the dispatchable staff •{T}Workload of staff •{T}Staff availability hours •{T}Required materials, spares, and tools availability •{T}Maintaining bulk assignment capabilities •{T}Managing relocation of other previously scheduled tasks which have floating work schedules, aiming at increasing manpower availability •{T}Optimizing the assignment of tasks to technicians selected according to skills, proximity to intervention site, technician availability, vehicles, equipment, and special tools required to perform these activities •{T}Interacting with GIS for route optimization between task locations •{T}Defining “density distribution” patterns for bulk automated assignments of technicians for the entire day to provide the capability to “insert” new assignments throughout a work day based on priority work that might arise •{T}Viewing the availability schedule of assignable staff from various workforce sources •{T}Preparing information to be dispatched as updates to already-dispatched tasks

Explanatory

Reserved for future use.

Mandatory

Reserved for future use.

Optional

Reserved for future use.

Interactions

Candidate Explanatory

Reserved for future use.

Candidate Mandatory

Reserved for future use.

Candidate Optional

Reserved for future use.

Candidate Interactions

Reserved for future use.

(4) eTOM Process Type Assign Task

Appears on these diagrams:

Issues

  • Business Process Framework 12.0 Addition
  • Business Process Framework 15.0 Modification
  • Business Process Framework 15.5 Modification

This was created from the Frameworx 16.0 Model


Created from the TM Forum Model Frameworx 16.0.0 on 6/13/2016 at 22:19