Category: (4) eTOM Process Type
Process Identifier: 1.5.5.5.3
Original Process Identifier: 1.1.3.7.9.3
Maturity Level: 4
The Assign Task process is responsible for assigning manual activities, described by work items (components of work orders), to assignable staff within the enterprise and/or third parties.
The association of a work item with a technician who is assigned to this work is a task, or, task assignment is a work item assignment to a particular performer. The scope of the Assign Task process includes the following: •{T}Establishing and managing work assignment queues through which requests for task assignments are received from other eTOM processes •{T}Automatic, manual, or semi-automatic assigning and scheduling based on optimization of the task, taking into consideration various parameters including the following: •{T}Work order priority •{T}Associated SLAs •{T}Work order due date •{T}Skills required to perform work •{T}Dependencies between work tasks •{T}Job location relative to other assignments made to the dispatchable staff •{T}Workload of staff •{T}Staff availability hours •{T}Required materials, spares, and tools availability •{T}Maintaining bulk assignment capabilities •{T}Managing relocation of other previously scheduled tasks which have floating work schedules, aiming at increasing manpower availability •{T}Optimizing the assignment of tasks to technicians selected according to skills, proximity to intervention site, technician availability, vehicles, equipment, and special tools required to perform these activities •{T}Interacting with GIS for route optimization between task locations •{T}Defining “density distribution” patterns for bulk automated assignments of technicians for the entire day to provide the capability to “insert” new assignments throughout a work day based on priority work that might arise •{T}Viewing the availability schedule of assignable staff from various workforce sources •{T}Preparing information to be dispatched as updates to already-dispatched tasks
Reserved for future use.
Reserved for future use.
Reserved for future use.
Reserved for future use.
Reserved for future use.
Reserved for future use.
Reserved for future use.
This was created from the Frameworx 16.0 Model