Frameworx Process: Provide Support for RTM and SPM Processes

Category: (4) eTOM Process Type

Process Identifier: 1.5.4.3.6

Original Process Identifier: 1.1.3.1.3.6

Maturity Level: 4

Description

Establishing, managing and maintaining the supporting facilities and quality management support for resource trouble management processes.

Extended Description

• Establishing and managing resource trouble notification facilities and lists to support the Resource Trouble Management notification and reporting processes • Supporting the Support Service Problem Management process

Explanatory

Reserved for future use.

Mandatory

Reserved for future use.

Optional

Reserved for future use.

Interactions

Candidate Explanatory

Reserved for future use.

Candidate Mandatory

Reserved for future use.

Candidate Optional

Reserved for future use.

Candidate Interactions

Reserved for future use.

(4) eTOM Process Type Provide Support for RTM and SPM Processes

Appears on these diagrams:

• 1.5.4.3 Support Resource Trouble Management

Issues

• Business Process Framework 12.0 Addition
• Business Process Framework 15.0 Modification
• Business Process Framework 15.5 Modification

---