Category: (4) eTOM Process Type
Process Identifier: 1.5.4.3.2
Original Process Identifier: 1.1.3.1.3.2
Maturity Level: 4
Proactively undertaking statistically driven preventative and scheduled resource infrastructure maintenance activities, and repair activities, and monitoring, managing and reporting on the capability of the Resource Trouble Management processes.
• Requesting scheduling of additional resource instance data collection to assist in the analysis activity; • Requesting scheduling of resource instance performance testing to assist in analysis activity; • Developing and managing resource infrastructure and resource instance proactive maintenance programs; • Requesting resource provisioning activity to prevent anticipated resource troubles associated with capacity limitations identified in the analysis activities;
Reserved for future use.
Reserved for future use.
Reserved for future use.
Reserved for future use.
Reserved for future use.
Reserved for future use.
Reserved for future use.
This was created from the Frameworx 16.0 Model