Frameworx Process: Provide Support for Service Problem Processes

Category: (4) eTOM Process Type

Process Identifier: 1.4.4.3.5

Original Process Identifier: 1.1.2.1.3.5

Maturity Level: 4

Description

Establishing, managing and maintaining the supporting facilities and quality management support for Service Problem management processes.

Extended Description

• Establishing and managing Service Problem notification facilities and lists to support the Service Problem Management notification and reporting processes • Supporting the Support Service Problem Management process

Explanatory

Reserved for future use.

Mandatory

Reserved for future use.

Optional

Reserved for future use.

Interactions

Candidate Explanatory

Reserved for future use.

Candidate Mandatory

Reserved for future use.

Candidate Optional

Reserved for future use.

Candidate Interactions

Reserved for future use.

(4) eTOM Process Type Provide Support for Service Problem Processes

Appears on these diagrams:

• 1.4.4.3 Support Service Problem Management

Issues

• Business Process Framework 12.0 Addition
• Business Process Framework 15.0 Modification
• Business Process Framework 15.5 Modification

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