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1.4.4.3 Support Service Problem Management

(3) eTOM Process Type Support Service Problem Management (4) eTOM Process Type Manage Service Problem  & Performance Data Collection (4) eTOM Process Type Manage Service Infrastructure, Provisioning and Preventive Maintenance Schedules (4) eTOM Process Type Report Service Problem Trends (4) eTOM Process Type Track, Monitor and Manage Service Problem Processes (4) eTOM Process Type Provide Support for Service Problem Processes

1.4.4.3 Support Service Problem Management

Diagram Description

Assist Service Problem Management processes by proactively undertaking statistically driven preventative and scheduled service infrastructure maintenance activities and monitoring, managing and reporting on the capability of the Service Problem Management processes.


This was created from the Frameworx 16.0 Model


Created from the TM Forum Model Frameworx 16.0.0 on 6/13/2016 at 22:02