Frameworx Process: Report Service Problem Trends

Category: (4) eTOM Process Type

Process Identifier: 1.4.4.3.3

Original Process Identifier: 1.1.2.1.3.3

Maturity Level: 4

Description

Proactively generating reports based on the trend analysis.

Extended Description

• Reporting outcomes of trend analysis to Service Development & Management processes to influence new and/or modified service infrastructure development;

Explanatory

Reserved for future use.

Mandatory

Reserved for future use.

Optional

Reserved for future use.

Interactions

Candidate Explanatory

Reserved for future use.

Candidate Mandatory

Reserved for future use.

Candidate Optional

Reserved for future use.

Candidate Interactions

Reserved for future use.

(4) eTOM Process Type Report Service Problem Trends

Appears on these diagrams:

• 1.4.4.3 Support Service Problem Management

Issues

• Business Process Framework 12.0 Addition
• Business Process Framework 15.0 Modification
• Business Process Framework 15.5 Modification

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