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Frameworx Process: Manage Service Infrastructure, Provisioning and Preventive Maintenance Schedules

Category: (4) eTOM Process Type

Process Identifier: 1.4.4.3.2

Original Process Identifier: 1.1.2.1.3.2

Maturity Level: 4

Description

Proactively undertaking statistically driven preventative and scheduled service infrastructure maintenance activities, and repair activities, and monitoring, managing and reporting on the capability of the Service Problem Management processes.

Extended Description

• Requesting scheduling of additional service instance data collection to assist in the analysis activity; • Requesting scheduling of service instance performance testing to assist in analysis activity; • Developing and managing service infrastructure and service instance proactive maintenance programs; • Requesting service provisioning activity to prevent anticipated resource troubles associated with capacity limitations identified in the analysis activities;

Explanatory

Reserved for future use.

Mandatory

Reserved for future use.

Optional

Reserved for future use.

Interactions

Candidate Explanatory

Reserved for future use.

Candidate Mandatory

Reserved for future use.

Candidate Optional

Reserved for future use.

Candidate Interactions

Reserved for future use.

(4) eTOM Process Type Manage Service Infrastructure, Provisioning and Preventive Maintenance Schedules

Appears on these diagrams:

Issues

  • Business Process Framework 12.0 Addition
  • Business Process Framework 15.0 Modification
  • Business Process Framework 15.5 Modification

This was created from the Frameworx 16.0 Model


Created from the TM Forum Model Frameworx 16.0.0 on 6/13/2016 at 22:24