Frameworx Process: Manage Service Problem & Performance Data Collection

Category: (4) eTOM Process Type

Process Identifier: 1.4.4.3.1

Original Process Identifier: 1.1.2.1.3.1

Maturity Level: 4

Description

Reviewing the trend analysis and undertaking the analysis of trouble and performance report to identify the necessary preventative activities.

Extended Description

• Extracting and analyzing, including undertaking trend analysis, historical and current service instance trouble reports and performance reports to identify potential service infrastructure or service instances requiring proactive maintenance and/or replacement;

Explanatory

Reserved for future use.

Mandatory

Reserved for future use.

Optional

Reserved for future use.

Interactions

Candidate Explanatory

Reserved for future use.

Candidate Mandatory

Reserved for future use.

Candidate Optional

Reserved for future use.

Candidate Interactions

Reserved for future use.

(4) eTOM Process Type Manage Service Problem & Performance Data Collection

Appears on these diagrams:

• 1.4.4.3 Support Service Problem Management

Issues

• Business Process Framework 12.0 Addition
• Business Process Framework 15.0 Modification
• Business Process Framework 15.5 Modification

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