Category: (4) eTOM Process Type
Process Identifier: 1.4.4.4.5
Original Process Identifier: 1.1.2.1.4.8
Maturity Level: 4
Track, monitor and assess the service performance management processes and associated costs and report.
• Tracking and monitoring of the Service Quality Management processes and associated costs (including where service infrastructure is deployed and managed by third parties), and reporting on the capability of the Service Quality Management processes;
Reserved for future use.
Reserved for future use.
Reserved for future use.
Reserved for future use.
Reserved for future use.
Reserved for future use.
Reserved for future use.
This was created from the Frameworx 16.0 Model