Category: (4) eTOM Process Type
Process Identifier: 1.4.4.4.4
Original Process Identifier: 1.1.2.1.4.6
Maturity Level: 4
Developing and managing the service performance data collection schedules and supporting the monitoring activities to gather the resource performance data.
• Establishing and managing service quality data collection schedules, including managing the collection of the necessary information from the Resource Data Collection & Distribution processes, to support proactive monitoring and analysis activity, and requests from Service Quality Management processes for additional data to support service instance performance analysis; • Management processes for additional data to support service instance performance analysis;
Reserved for future use.
Reserved for future use.
Reserved for future use.
Reserved for future use.
Reserved for future use.
Reserved for future use.
Reserved for future use.
This was created from the Frameworx 16.0 Model