Frameworx Process: Establish and Maintain Service Performance Threshold Standards

Category: (4) eTOM Process Type

Process Identifier: 1.4.4.4.1

Original Process Identifier: 1.1.2.1.4.2

Maturity Level: 4

Description

Establishing and maintaining the rules and standards for performance threshold

Extended Description

• Developing and maintaining a repository of acceptable performance threshold standards for resource instances to support the Service Quality Management processes;

Explanatory

Reserved for future use.

Mandatory

Reserved for future use.

Optional

Reserved for future use.

Interactions

Candidate Explanatory

Reserved for future use.

Candidate Mandatory

Reserved for future use.

Candidate Optional

Reserved for future use.

Candidate Interactions

Reserved for future use.

(4) eTOM Process Type Establish and Maintain Service Performance Threshold Standards

Appears on these diagrams:

• 1.4.4.4 Enable Service Quality Management

Issues

• Business Process Framework 12.0 Addition
• Business Process Framework 14.5 Modification
• Business Process Framework 15.0 Modification
• Business Process Framework 15.5 Modification

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