Frameworx Process: Ensure Customer QoS/SLA Capability

Category: (4) eTOM Process Type

Process Identifier: 1.2.4.1.1

Original Process Identifier: 1.1.1.21.8.1

Maturity Level: 4

Description

Supporting the Support Customer QoS/SLA Management process.

Extended Description

Not used for this process element

Explanatory

Reserved for future use.

Mandatory

Reserved for future use.

Optional

Reserved for future use.

Interactions

Candidate Explanatory

Reserved for future use.

Candidate Mandatory

Supporting the Support Customer QoS/SLA Management process.

Candidate Optional

Reserved for future use.

Candidate Interactions

Reserved for future use.

(4) eTOM Process Type Ensure Customer QoS/SLA Capability

Appears on these diagrams:

• 1.2.4.1 Support Customer QoS/SLA

Issues

• Business Process Framework 12.0 Addition
• Business Process Framework 14.5 Modification
• Business Process Framework 15.0 Modification
• Business Process Framework 15.5 Modification

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