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1.2.4.1 Support Customer QoS/SLA

(3) eTOM Process Type Support Customer QoS/SLA (4) eTOM Process Type Ensure Customer QoS/SLA Capability

1.2.4.1 Support Customer QoS/SLA

Diagram Description

Support Customer QoS/SLA Management processes by proactively monitoring and assessing the performance of purchased product offerings as a group against agreed QoS/SLA parameters, and monitoring, managing and reporting on the capability of the Customer QoS/SLA Management processes.


This was created from the Frameworx 16.0 Model


Created from the TM Forum Model Frameworx 16.0.0 on 6/13/2016 at 22:00